Remote Account Manager Job Description Template

Strong candidates want a clear purpose: who your clients are, how you help them succeed, and the role your account managers play in that mission. When you articulate this clearly, you attract professionals who are motivated to add value and grow with you.

Tips For Impact:

• A Killer Opening Hook: Try: "We're not looking for someone who wants to build partnerships that unlock growth, deliver results, and define customer success. Sound like something you'd be good at?"
• Give Them a Why: "Your work will strengthen client trust, drive retention, and uncover growth opportunities that accelerate our business."
• Make the Invite Inclusive: "If you thrive on building trust, solving challenges, and delivering value (even if you don't meet every single requirement), we'd love to hear from you."

Here's an Example of What You Could Include:

[Company] helps [target audience] achieve [core mission]. We're a globally distributed team of [number] people across [number] countries. We pair deep client knowledge with innovative solutions to deliver measurable results that matter.

Our success rests on three pillars:

• Account management practices that prioritize trust, value, and growth.
• A culture of learning where feedback and iteration strengthen client outcomes.
• A global team that collaborates across time zones to support clients wherever they are.

This section gives candidates clarity on expectations and impact. The Account Manager you hire will oversee a portfolio of relationships, ensuring clients are supported, engaged, and expanding.

Here's an Example of What You Could Include:

As an Account Manager, you'll serve as the primary contact for clients, ensuring they achieve their goals while driving growth for [Company]. You'll partner with Sales, Customer Success, and Product to provide solutions, anticipate needs, and turn conversations into long-term partnerships.

This role suits someone energized by people, driven by targets, and comfortable managing multiple priorities in a global, fast-moving environment.

Your Key Responsibilities:

• Build and nurture long-term relationships with clients across [markets/regions].
• Serve as the trusted point of contact, ensuring satisfaction and retention.
• Identify upsell and cross-sell opportunities that align with client needs.
• Collaborate with internal teams to deliver solutions and client success.
• Monitor account health, proactively addressing risks and challenges.
• Provide regular reports and strategic recommendations to clients.
• Support contract renewals and lead negotiation processes.
• Gather client feedback to inform product and service improvements.

A strong "About You" section helps candidates imagine themselves thriving in the role. Describe the qualities that make a great account manager, while making it clear that potential and mindset are just as valuable as years of experience.

Here's an Example of What You Could Include:

You're a natural connector who thrives on turning relationships into results. You balance empathy with business acumen, and you're equally skilled at solving problems and spotting opportunities for growth.

Essential Skills:

• Proven experience in account management or client-facing roles.
• Strong communication, presentation, and negotiation skills.
• Ability to manage multiple accounts in a dynamic environment.
• Proficiency with CRM systems (Salesforce, HubSpot, etc.).
• Demonstrated ability to drive retention and account expansion.

Preferred Skills:

• Experience managing enterprise or international accounts.
• Multilingual proficiency or regional expertise.
• Background in [specific industries: SaaS, fintech, healthcare, etc.].
• Familiarity with contract processes and revenue forecasting.

Benefits tell candidates how much you value their impact and growth. For Account Managers, success comes when they're equipped with the right tools, trusted to own outcomes, and rewarded for their results.

Here's an Example of What You Could Include:

We invest in the people who invest in our clients. Expect competitive compensation, flexible work arrangements, growth budgets, and comprehensive benefits - plus recognition and support for the impact you make.

• Competitive Compensation: Salary plus [commission/bonus/equity].
• Work Your Way: Remote-first with flexible hours.
• Growth & Learning Budget: $1,500+ annually for courses and certifications.
• Comprehensive Benefits: Healthcare, retirement, insurance.
• Well-being & Tools: Home-office setup, wellness allowance, CRM/communication platforms.
• A Client-First Culture: Recognition programs, mentorship, and clear career paths.

Use this section to make the application process feel welcoming, clear, and straightforward. Keep the tone inclusive and encouraging, so candidates from diverse backgrounds feel confident applying.

Here's an Example of What You Could Include:

Sound like the challenge you're looking for? Brilliant - we'd love to hear from you! Please send:

• Resume/CV and a short note on why this role excites you.
• [Case studies, references, or client success examples] if applicable.
• Applications reviewed on a rolling basis until [deadline].

Process: Screening call → Client case study/presentation → Final panel interview.

Questions? Contact us at [email/contact form].

Your job description is your first sales pitch to account managers. It needs to show why the role is exciting, the scale of the client relationships they'll own, and how they can grow with your team - while being specific enough to filter for the level of experience you're looking for.

• Start With a Compelling Intro: Highlight your company's mission, the importance of your clients, and the impact of strong account partnerships. Example: "Help us manage and grow relationships with some of the most innovative companies in [industry/market], ensuring they achieve measurable success with our solutions."
• Highlight the "Why": Show how great account management drives client retention, renewals, and long-term revenue growth.
• Be Specific About Tools & Processes: List the CRM platforms, communication tools, and reporting frameworks you use. Emphasize which are essential and which can be learned on the job.
• Show Growth Opportunities: Mention paths to managing enterprise accounts, becoming a Key Account Director, or moving into leadership.
• Balance Requirements With Flexibility: Focus on relationship management, communication, and organization. Frame industry or regional expertise as growth areas.
• Describe the Team Environment: Explain collaboration with Sales, Product, Marketing, and Customer Success. Highlight rituals like client reviews and strategy sessions.
• Sell the Culture and Benefits: Emphasize recognition for client impact, flexible work options, and support for certifications and professional development.
• Use Plain, Human Language: Avoid clichés like "relationship ninja." Keep it professional and approachable.
• Make it Candidate-Centered: Example: "You'll own client relationships that drive growth for our customers and ensure their success with our platform."
• Add a Call to Action: Close with a welcoming invitation to apply and outline the hiring process.

To write a competitive job description, you need to ensure that you're offering a competitive salary that potential candidates will see as fair. Here are the latest salary insights (which you should localize for region, role level, and cost of living)

Industry-wide in the U.S., Account Managers receive an average salary of ~$90,000 annually.

• Entry Level: $60,000-$75,000 (plus commission).
• Mid-Level: $80,000-$100,000.
• Senior/Enterprise: $110,000-$130,000+ (often with equity/commission).

The real challenge often comes afterward: navigating international contracts, compliance requirements, payroll, and tax laws that vary from country to country. For many companies, setting up legal entities across multiple regions isn't realistic. It's costly, slow, and distracts from the real priority: building great products.

At Playroll, we make it simple to hire anywhere in the world. From onboarding and payroll to benefits and labor law requirements, we take care of the heavy lifting so you can focus on scaling your team and driving innovation. It's a smarter, more affordable way to grow your team and bring in the account managers who will shape your company's future. Book a demo to get started today.