How Baker’s Floor & Surface Saved $1M in Global Team Costs

IN CONVERSATION WITH

Kathleen Sousa

Director of Operations, Baker’s Floor & Surface

Industry

Construction

Headquarters

California, U.S.A

Company Size

Startup (<100)

Use Case

Global Expansion

Switching EORs

HR Compliance & Security

Baker’s Floor & Surface Uses

Employer of Record

Ready To Get Started?

Let's Chat

THE COMPANY

Meet Baker’s Floor & Surface

Baker’s Floor & Surface is a trusted leader in flooring solutions, specializing in epoxy and polished concrete. With over 30 years experience in the industry, they utilize the most advanced green processes and methodologies in every project.

THE PROBLEM

Finding Support To Tap Into Affordable, Wider Talent Pools

Facing increased demand and limited local talent in the U.S., Baker’s Floor & Surface struggled to find skilled engineers without significantly increasing their labor costs.

It was high time to start hiring internationally, and the team turned to Employer Of Record services to simplify the process.

However, they had a poor experience with their initial EOR provider, which lacked transparency and failed to offer adequate support for their remote teams.

THE SOLUTION

Partnering With An EOR That Puts People First

In their search for a new EOR provided, Baker’s Floor & Surface required a partner that could:

Prioritize a high-quality employee experience with dedicated support for remote teams.
Ensure compliance in their key regions in India and the Philippines.
Offer transparent pricing with no hidden fees or surprises.

After discovering Playroll's reputation for excellent customer service and affordability, Baker’s Floor & Surface made the switch. The result? A streamlined hiring process and a compliant, cost-efficient global workforce.

“It's a night and day experience. Playroll supports both the employer and the employee. The previous EOR provider we tried was a nightmare all the way around. There was no protection or support at all for our employees. We also experienced a lot of hidden fees. With Playroll, we don't have any secrets or surprises. The other company wasn’t transparent at all.”

Kathleen Sousa

Director of Operations, Baker’s Floor & Surface

THE RESULTS

Saving $1m In Team Costs, With Happier Teams

The Baker’s Floor & Surface team successfully migrated 14 employees from their previous EOR provider to Playroll, and soon made 5 new hires to boot.

In the process, they’ve saved $1m in annual employment cost for their team by using a quality EOR service to tap into cost-friendly regions with the needed high-quality talent.

What’s more, their employees now receive full support, with their employee rights fully protected through Playroll’s built-in compliance checks.

“We've experienced only good things with Playroll. Billing is very easy to figure out, people are always in contact. Anytime we have a question, there's always somebody to answer it. Everybody has been amazing to work with.”

Kathleen Sousa

Director of Operations, Baker’s Floor & Surface