Lighthouse Migrates 11 Employees to Playroll EOR with Dedicated Support

IN CONVERSATION WITH

Stijn Devriese

People Operations Coordinator, Lighthouse

Industry

Software Development & IT Services

Headquarters

Denver (Colorado, U.S.) & Ghent (Belgium)

Company Size

Mid-Market (100-1000)

Use Case

Lighthouse Uses

Ready To Get Started?

Let's Chat

THE COMPANY

Meet Lighthouse

Lighthouse is the leading commercial platform for the travel & hospitality industry. They transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.

THE PROBLEM

Fragmented Support with Previous Provider

In the context of Lighthouse’s rapid expansion and continued global growth, EOR solutions play an important role in enabling the company to hire talent in locations where a legal entity is not yet established.

To support its presence in Malaysia, Lighthouse decided to partner with Playroll. Because Playroll operates with its own entity in the country rather than relying on third-party providers, this setup enables more direct support for the People Operations team, faster response times, and a smoother overall employee experience.

THE SOLUTION

Moving to Playroll’s Owned-Entity Model

As Lighthouse continued to expand its operations, the team was looking for a partner that could provide strong, direct support for both employees and internal teams in Malaysia.

Key priorities included :

Working with an EOR that operates its own established entity in the country
Ensuring reliable payroll and compliance management
Receiving clear guidance on local labor regulations

Lighthouse ultimately chose Playroll for its owned-entity infrastructure in Malaysia and the expectation for providing responsive, hands-on support.

"We had employee success managers available throughout the entire migration process, which was greatly appreciated by both our employees and our team. Whenever we had specific questions, they were always available and ready to help. It felt far more personal and informative than simply receiving email updates — you could actually put a face to the support. Communication was smooth, with regular updates throughout."

Stijn Devriese

People Operations Coordinator, Lighthouse

THE RESULTS

A Smooth Migration and Truly Human Support

Playroll managed a smooth migration process of eleven employees within the timeframe required. Their team now benefits from improved support, with dedicated points of contact for both employers and employees. This was especially valuable during the migration process, a complex effort with many moving parts.

Beyond the support, Playroll also tailored the platform features to Lighthouse’s needs, such as the ability to process bulk expenses and customize the platform with their own branding.

Since the migration:

They’ve leveraged Playroll’s visa support services.
They’ve consulted Playroll’s in-house legal experts for complex offboarding cases.
They’ve received practical, hands-on guidance rather than generic email support.

With Playroll managing the local complexity, Lighthouse can focus fully on scaling internationally — without worrying about their EOR relationship.