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300%
Client Growth
50+
Admin Hours Saved Per Month
30+
Countries Reached
Elena Romero
Senior Director, Global Payroll Solutions & EOR, HSP Group
Lajos Dekany
Senior Payroll Manager, HSP Group
Adele Ewing
Senior Director, Business Operations, HSP Group
Industry
Professional Services
Headquarters
Florida, U.S.A
Company Size
Mid-Market (100-1000)
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THE COMPANY
HSP Group is a leader in global expansion, providing extensive solutions that help companies streamline their international operations. They provide a turnkey approach to ensure efficient operations, full compliance with local regulations, and consistency across regions.
THE PROBLEM
HSP Group provides leading global expansion services to a vast number of clients worldwide. To support their clients’ growth, HSP Group initially partnered with multiple EOR providers, aiming to offer a diverse range of services through reseller agreements.
But managing a patchwork of providers led to an offering that lacked consistency, flexibility, and the ability to scale with their clients’ evolving needs.
Where we struggled in the past with some EOR providers was the rigidity, there wasn’t enough flexibility or interest to improve. It was like running against a brick wall at times. We don’t have that feeling with Playroll at all.
Elena Romero
Senior Director, Global Payroll Solutions & EOR, HSP Group
THE SOLUTION
HSP started looking for a single, reliable partner capable of streamlining their EOR operations.
They sought an EOR partner that could offer:
Flexibility to meet diverse client needs.
Top-tier customer service with fast response times.
Agility and ease of collaboration.
Ironclad compliance at the forefront of their operations.
Playroll’s white-label EOR services offered HSP a seamless integration, enabling them to meet diverse client needs quickly while ensuring scalability and compliance across multiple regions.
“Playroll is not just the technology itself, it’s an enabler – and that’s been the key difference. The people, technology and processes work together to provide a much better outcome for our clients and a better experience for employees.”
Adele Ewing
Senior Director, Business Operations, HSP Group
THE RESULTS
Since the partnership began, HSP has transitioned most of its EOR clients to Playroll, thanks to the easy collaboration and shared commitment to customer-first service. Whether supporting a client’s initial market entry, helping them explore new markets with EOR services, or assisting with the creation of legal entities after scaling, the partnership enables HSP to support clients at every stage of their expansion journey.
This has allowed HSP to successfully retain their current clients, gain referrals and tap into new opportunities for growth – achieving a 300% customer growth rate since partnering with Playroll.
In practice, Playroll supports the team with:
Weekly check-ins to resolve questions and provide expert guidance.
Ready-to-share documentation for maintaining compliance across any jurisdiction.
Intuitive multi-account management with direct client access to the Playroll platform, to simplify workflows and cut down on manual tasks.
Playroll has become a trusted partner, supporting HSP’s global expansion strategy by offering comprehensive resources and exceptional service that helps their team to deliver results faster and more efficiently.
Our partnership with Playroll thrives on communication. It’s easy to schedule calls and get support when needed. Clients know exactly who to contact, and there’s no endless email back-and-forth. That’s the value we deliver.
Lajos Dekany
Senior Payroll Manager, HSP Group
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