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Customer Success Manager
About Playroll
Playroll was built to power a borderless economy. We help businesses and their people thrive, no matter where they're based. Since opening our doors in 2022, we've grown alongside the world of distributed work. What started with our Employer of Record solution has expanded into an integrated suite of HR solutions for companies of every size, covering contractor management, global employment, payroll, benefits and compliance. We're looking for talented people to help shape the future of work, today.
We're driven by a constant pursuit of excellence – building better products, better problem-solving, better ways to work across borders. If you thrive in fast-moving environments and want to help build what comes next, join our team to drive meaningful change.
At Playroll, we’re looking for a commercially minded Customer Success Manager who enjoys building strong customer relationships, solving complex problems, and driving real business impact.
You’ll play a key role in customer retention and revenue growth, partnering with clients as they navigate global employment challenges. This is a hands-on role in a fast-paced, growing team, where you’ll work closely with Ops, Sales, Marketing, RevOps and Finance to deliver an excellent customer experience.
What You'll Do
- Build strong, lasting relationships with customers and become a trusted advisor who helps them achieve their goals with Playroll.
- Drive customer retention through proactive engagement, early risk identification, and practical problem-solving across your book of business.
- Identify and close expansion and cross-sell opportunities by understanding customer needs and spotting areas for commercial growth.
- Collaborate closely with Ops, Sales, Marketing, RevOps and Finance to create a seamless and high-quality customer experience.
- Improve team efficiency and scalability by leading projects and initiatives that create impact beyond day-to-day customer work.
What You'll Bring
- Relevant experience in a client-facing, operational or consulting role, such as law, customer operations, accounting, consulting or operational CS.
- Strong communication skills, with the ability to build rapport quickly with customers, stakeholders and internal teams.
- Excellent organisational skills, with the ability to manage multiple priorities while staying solutions-focused and detail-oriented.
- Strong numeracy skills and confidence working with concepts such as tax, net and gross calculations, and FX rates.
- A startup mindset, with the energy to thrive in a fast-paced environment and roll up your sleeves when needed.
- Strong commercial instinct, with the ability to understand business needs and identify opportunities to drive growth and value.
Bonus Points For
- Experience using Salesforce and Monday.com in a customer-facing or operational role.
- Experience working in a fast-growing business or startup environment.
Hybrid & Flexible Working
Office or remote, we're a hybrid company! Our current model: 3 days in office, 2 days remote.
Office Perks
Stocked snacks, fresh popcorn, and good coffee. Great work needs great fuel!
Continuous Growth
We invest in your growth through courses, mentorships, and a supportive environment designed to help you grow.
Health & Wellbeing
We contribute to your health insurance so you can stay well and do your best work.
Share Incentives
Through our share incentive plan, you grow as Playroll grows — with real ownership in the business you're helping build.
Generous Time Off
Alongside our generous PTO policy, we offer 4 weeks ‘work from anywhere’ every year.
Offsite & Get-Togethers
From annual company offsites to regular team events throughout the year, there's no shortage of moments to connect and celebrate.
Thousands of global businesses can't be wrong.
Sign up for free and explore global hiring with Playroll.
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